Federal Account Manager - Remote & Renewal Growth

Mattermost; Oregon; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited PTO

Remote-first environment

Work-from-home stipend

Learning and development budget

Paid parental leave

401(k) plan

Job summary

Mattermost, the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure, seeks an experienced Federal Account Manager to grow expansions and renewals within federal accounts. This remote-first role partners with Federal Account Executives to navigate the U.S.

government sales cycle, build business cases, and drive value for customers in defense, intelligence, and regulated environments.

Qualifications

• 3–5+ years in sales, account management, renewal management, or related roles.
• Proven ability to run multiple sales cycles in parallel.
• Strong discovery, communication, and deal execution skills.
• Experience using CRM systems (Salesforce preferred).
• Possibly obtain and maintain a U.S. security clearance in future.

Responsibilities

• Expansion Ownership: Lead expansions within existing accounts when scope and complexity allow; Identify upsell and cross-sell opportunities; Partner with AEs on expansions that become larger or more complex; Manage inbound expansion requests from existing customers.
• Renewal Management (Value-Driven): Own renewals requiring active customer engagement, risk mitigation, or expansion discovery; Collaborate cross-functionally to ensure smooth, on-time renewals; Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals.
• Federal Sales & Ecosystem Exposure: Gain hands‑on experience with the Federal buying cycle and procurement considerations; Engage with Federal System Integrators (FSIs) and partner‑led opportunities.
• Territory Enablement & Hygiene: Act as a capacity multiplier for Federal AEs; Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts; Share insights and learnings to improve territory execution.

Skills

Federal sales

Account management

Renewals

Sales cycles

CRM Salesforce

Security clearance

Job description

Mattermost, the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure, seeks an experienced Federal Account Manager to grow expansions and renewals within federal accounts. This remote-first role partners with Federal Account Executives to navigate the U.S.

government sales cycle, build business cases, and drive value for customers in defense, intelligence, and regulated environments.