Fast-Track Vehicle Return Agent (Part-Time)

Hertz; Northern, San Diego (KY, CA); Hybrid; USD 23,000 - 29,000; Part time

Benefits offered by this job

Employee Assistance Program

Discounts – Theme Park Tickets, Gym

Job summary

Hertz is seeking a part-time Customer Service Instant Return Representative at an airport location. You will be the brand ambassador, delivering fast, attentive service as customers return vehicles.

Responsibilities include greeting customers, explaining charges, handling vehicle inspections and documentation, and collaborating with the team to improve operations and customer satisfaction.

Qualifications

• Passion for customer service with attention to detail.
• Minimum of one year sales or customer experience in a high-volume environment.
• Strong sales and closing skills with a friendly, engaging manner.
• Basic computer proficiency.

Responsibilities

• Provide world-class customer service during vehicle returns in line with Hertz policies.
• Greet customers professionally, assist with luggage, and answer questions.
• Explain charges and provide invoices clearly.
• Resolve customer issues, escalate to Team Leader when needed, and ensure customer satisfaction.
• Inspect vehicles, record damage, and document conditions; check fuel and mileage.
• Secure keys and remind customers to remove personal belongings; assist as needed.
• Communicate customer feedback for continuous improvement and maintain clean work area.
• Carry out other duties requested by managers/Team Leaders and stay organized.

Skills

Customer service

Sales experience

English communication

Teamwork

Job description

Hertz is seeking a part-time Customer Service Instant Return Representative at an airport location. You will be the brand ambassador, delivering fast, attentive service as customers return vehicles.

Responsibilities include greeting customers, explaining charges, handling vehicle inspections and documentation, and collaborating with the team to improve operations and customer satisfaction.