Customer Experience Specialist - Part-Time

Hertz; United States; On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Theme park tickets

Gym discounts

Employee assistance program

Job summary

Hertz is seeking a Part Time Customer Service Associate to interact with customers and provide world-class service at the counter and during vehicle returns. You will greet customers, answer inquiries, and help with rental processing, ensuring a seamless experience.

Responsibilities include managing the rental and return process, reviewing charges, upselling optional products, answering phones, and contributing to a teamwork-driven environment.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency including typing and navigating multiple systems while engaging customers.
• Proficiency in English.
• Good communication skills written and spoken; other languages welcome.
• Ability to work in a fast-paced environment with varied tasks.
• Excellent organizational and time management skills.
• Demonstrated teamwork and a 100% customer-focused attitude.

Responsibilities

• Provide world-class customer service by managing the rental and return process.
• Greet customers with a smile and maintain a professional appearance.
• Represent Hertz professionally in language and behavior.
• Ensure vehicles are clean and safe for each customer.
• Own and resolve customer service issues promptly.
• Assist in upselling optional products to meet customer needs.
• Prepare rental documents accurately and review charges with customers.
• Answer phones and assist customers in a friendly, helpful manner.
• Coordinate customers in the queue to minimize wait times.

Skills

Customer service passion

Self-motivation

Typing proficiency

English proficiency

Effective communication

Multitasking

Team player

Customer focused

Tools

CRM systems

Job description

Hertz is seeking a Part Time Customer Service Associate to interact with customers and provide world-class service at the counter and during vehicle returns. You will greet customers, answer inquiries, and help with rental processing, ensuring a seamless experience.

Responsibilities include managing the rental and return process, reviewing charges, upselling optional products, answering phones, and contributing to a teamwork-driven environment.