Part Time Customer Service Instant Return Representative

Hertz; Long Beach (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Employee Assistance Program

Theme Park Tickets

Gym Discounts

Job summary

Hertz in Long Beach is seeking a part-time Customer Service Instant Return Representative to join the airport location team. You will be the brand ambassador, delivering fast, friendly service as customers return vehicles.

The role emphasizes attentive, courteous handling of vehicle returns, invoicing, problem resolution, and teamwork to improve customer satisfaction in a fast-paced environment.

Qualifications

• Minimum of one year in sales or customer service in a high-volume environment.
• Proven strong sales and closing skills with a friendly, engaging manner.
• Basic computer proficiency and ability to use standard software.

Responsibilities

• Provide world-class customer service by managing vehicle returns per Hertz policies.
• Welcome customers, assist with luggage, and answer questions professionally.
• Provide invoices and explain charges clearly to customers.
• Resolve issues and escalate when needed to Team Leader.
• Inspect vehicles, record damage, and document requirements.
• Explain final charges and secure keys while assisting customers.
• Share customer feedback with the team to improve satisfaction.
• Maintain a neat work area and carry out additional duties as assigned.

Skills

Customer service

Sales

Communication

Teamwork

Basic computer skills

Tools

CRM software

Job description

The part time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

What You'll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Employee Assistance Program for employees & family
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures
• Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
• Provide the customer with an invoice and a full explanation of their charges
• Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to the customer
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• To carry out any other duties requested by the managers/Team Leaders.
• Keep work area organized and free of clutter

Basic Qualifications:

• Passion for customer service and attention to detail – Goes the extra mile
• A minimum of one year of sales or customer experience in a high volume or service-oriented environment
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Basic computer proficiency

Must be able to:

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time
• Lift up to 45 pounds