Fast-Track Personal Lines Concierge & Client Support

HUB International; Anchorage (AK); On-site; USD 28,000 - 33,000; Full time

Job summary

HUB International is seeking a Personal Lines Concierge in Anchorage to serve as the frontline contact for personal lines clients, triaging and routing inbound calls and inquiries to the appropriate resource. You will support Account Managers and Senior Account Managers, ensuring clients are connected quickly and professionally to the carrier service center or other resources.

Ideal candidates have call center experience, excellent customer service, and strong data-entry skills; EPIC experience

Qualifications

• High School diploma or equivalent.
• P&C Insurance Producer License within 90 days of start.
• Office or call center experience preferred.

Responsibilities

• Receive and distribute high-volume inbound client contacts across multiple channels.
• Assess client needs and route to the appropriate resource with context and continuity.
• Provide coverage and distribution support during account manager absences or high volume periods.
• Communicate with company personnel regarding the client's needs and/or issues.
• Process change requests as specified by the account manager.
• Input and maintain data in the agency management system as required.
• Scan and attach communications and documents as required.
• Perform other duties and projects as assigned.

Skills

Call center

Customer service

Multitasking

Data entry

Microsoft Office

EPIC system

Education

High school diploma or equivalent

P&C license within 90 days

Job description

HUB International is seeking a Personal Lines Concierge in Anchorage to serve as the frontline contact for personal lines clients, triaging and routing inbound calls and inquiries to the appropriate resource. You will support Account Managers and Senior Account Managers, ensuring clients are connected quickly and professionally to the carrier service center or other resources.

Ideal candidates have call center experience, excellent customer service, and strong data-entry skills; EPIC experience