Fast-paced Veterinary Customer Support Specialist

Mai Animal Health; Elmwood (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Mark Anderson Companies is seeking a Customer Service Representative to promptly answer and resolve questions and issues with a positive, courteous approach for internal and external customers.

Responsibilities include supporting sales, entering orders, responding to product inquiries, recommending maintenance, documenting interactions, and collaborating across departments to resolve issues.

Qualifications

• High school diploma or equivalent; technical degree preferred.
• Minimum 2 years in a customer service role; veterinary field experience preferred.
• Proficient with MS Outlook, Word and Excel; ERP system experience helpful.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Support sales staff and enter sales orders from customer interactions.
• Address inquiries on products, functions, and troubleshooting.
• Suggest maintenance and configuration recommendations to improve usability and satisfaction.
• Document client interactions and maintain follow-up for satisfaction.
• Collaborate with other departments to resolve concerns or escalations.
• Follow safety practices and perform other duties as assigned.

Skills

Self-starter

Excellent communication

Data entry accuracy

Discretion with confidential info

Work under pressure

Teamwork / professional disposition

Fast-paced adaptability

Education

High school diploma or equivalent

Technical degree preferred

2+ years in customer service

Tools

Microsoft Outlook

Microsoft Word

Excel

ERP system proficiency

Job description

Mark Anderson Companies is seeking a Customer Service Representative to promptly answer and resolve questions and issues with a positive, courteous approach for internal and external customers.

Responsibilities include supporting sales, entering orders, responding to product inquiries, recommending maintenance, documenting interactions, and collaborating across departments to resolve issues.