Veterinary Customer Support Specialist

Mai Animal Health; Wisconsin, United States, Northern America, Americas; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Mark Anderson Companies is seeking a Customer Service Representative to promptly answer and resolve customer questions and issues with professionalism. You will support sales staff, enter sales orders, and address inquiries about products, installation, and troubleshooting.

The role emphasizes maintaining customer satisfaction, documenting interactions, and collaborating across departments to resolve complex issues while adhering to safety practices.

Qualifications

• High school diploma or equivalent; technical degree preferred.
• Minimum of one year’s experience in the veterinary field preferred; two years in customer service.
• Proficient in MS Outlook, Word, Excel and ERP systems.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Enter sales orders from customer interactions.
• Address customer inquiries on products, installation, and troubleshooting.
• Provide preventive maintenance and configuration recommendations to improve product usability.
• Document client interactions, including inquiries, complaints and actions taken.
• Collaborate with other departments to resolve customer concerns or escalate complex issues.

Skills

Self-starter and independent work

Communication and interpersonal skills

Confidentiality and discretion

Work under pressure and deadlines

Document interpretation and evaluation

Teamwork and professionalism

Fast-paced adaptability

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Excel

ERP systems

Job description

Mark Anderson Companies is seeking a Customer Service Representative to promptly answer and resolve customer questions and issues with professionalism. You will support sales staff, enter sales orders, and address inquiries about products, installation, and troubleshooting.

The role emphasizes maintaining customer satisfaction, documenting interactions, and collaborating across departments to resolve complex issues while adhering to safety practices.