Fast-Paced Tier 1 IT Help Desk Technician

Team Automotive Group; Baton Rouge (LA); Presencial; USD 36.000 - 56.000; Tempo integral

Resumo da vaga

Team Automotive Group is seeking a Tier 1 Help Desk Technician to be the primary voice and face of IT support. You will diagnose and resolve common hardware, software, and network issues, log requests into an IT Service Management system, and escalate complex problems to higher tiers when needed.

You will handle first-line support, document solutions, and contribute to our knowledge base while maintaining a customer-focused approach in a fast-paced environment.

Qualificações

• 0–2 years of customer service or general technical support experience.
• High school diploma or equivalent; associate/bachelor's preferred but not required.
• Basic familiarity with Windows/macOS, AD, Microsoft 365, and basic networking.

Responsabilidades

• Answer incoming calls, emails, and chats for technical assistance.
• Troubleshoot and resolve common hardware, software, and network issues.
• Log requests and manage tickets in ITSM systems (e.g., ServiceNow, Jira, ConnectWise).
• Use remote tools (TeamViewer/AnyDesk) to diagnose user issues.
• Escalate complex problems with detailed documentation to Tier 2/3.
• Contribute to knowledge base with step-by-step troubleshooting notes.

Conhecimentos

Customer service

Communication skills

Patience and empathy

Time management

Formação

High school diploma

Associate's or Bachelor's degree preferred

Ferramentas

ITSM ticketing systems

ServiceNow

Jira

ConnectWise

TeamViewer / AnyDesk

Microsoft 365

Active Directory

Descrição da vaga

Team Automotive Group is seeking a Tier 1 Help Desk Technician to be the primary voice and face of IT support. You will diagnose and resolve common hardware, software, and network issues, log requests into an IT Service Management system, and escalate complex problems to higher tiers when needed.

You will handle first-line support, document solutions, and contribute to our knowledge base while maintaining a customer-focused approach in a fast-paced environment.