Fast-Paced Customer Support & Sales Specialist

Marleylilly; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Marleylilly is hiring a Customer Service Representative to handle calls, emails and social media inquiries in a fast-paced environment. You will open and manage customer accounts, resolve issues, and provide accurate information using CRM tools.

Ideal candidates have proven customer support experience, strong communication skills, and the ability to multi-task while meeting service and sales targets. On-site role in Greer, SC with potential overtime.

Qualifications

• Minimum proven customer support experience.
• Strong phone contact handling and active listening skills.
• Excellent communication and presentation abilities.
• Ability to multi-task and manage time effectively.
• Familiar with CRM systems and practices.

Responsibilities

• Open and maintain customer accounts by recording information.
• Resolve product or service problems and follow up on resolution.
• Handle high volumes of incoming calls and emails.
• Suggest solutions when a product malfunctions.
• Process orders, refunds, exchanges, or cancellations.
• Meet personal and team sales targets and call quotas.
• Keep records of customer interactions and file documents.
• Provide accurate information using the right tools.

Skills

Customer support experience

Phone handling

Active listening

Customer orientation

Communication skills

Time management

CRM familiarity

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Job description

Marleylilly is hiring a Customer Service Representative to handle calls, emails and social media inquiries in a fast-paced environment. You will open and manage customer accounts, resolve issues, and provide accurate information using CRM tools.

Ideal candidates have proven customer support experience, strong communication skills, and the ability to multi-task while meeting service and sales targets. On-site role in Greer, SC with potential overtime.