Fashion Retail Team Lead — Customer Experience & Growth

White-House-Black-Marke; Reston (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Professional development

Advancement opportunities

Community impact

Job summary

White House Black Market in Reston, VA is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a seamless, personalized shopping experience. You will build community connections, coach associates, and ensure store standards are upheld.

You’ll drive sales, manage inventory, and foster a welcoming environment that reflects our hospitality-focused culture while coaching staff and maintaining policy compliance.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability — nights, weekends, and holidays.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products, operate the register, and lift up to 50 pounds.

Responsibilities

• Assist the Store Manager in leading the team and building community connections to create a seamless customer experience.
• Take ownership to achieve the store's financial goals and motivate the team.
• Assist in hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment reflecting brand standards.
• Manage inventory, daily replenishment, and inventories; ensure policies and procedures are followed.
• Foster community partnerships and contribute to philanthropic initiatives.

Skills

Retail management

Customer relations

Communication

Leadership

Flexibility

Team player

Physical stamina

Job description

White House Black Market in Reston, VA is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a seamless, personalized shopping experience. You will build community connections, coach associates, and ensure store standards are upheld.

You’ll drive sales, manage inventory, and foster a welcoming environment that reflects our hospitality-focused culture while coaching staff and maintaining policy compliance.