Farmers Insurance Licensed Customer Service Rep

Farmers Insurance Group; Portland (OR); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Career Growth Opportunities

Paid Time Off

Flexible Schedule

Mon-Fri Schedule

Licensing Reimbursement

In Person Training

Health Insurance

Bonus

Hands on Training

8 Paid Holidays

Weekly Team Meetings

Daily CSR Huddles

Commissions on Every Cross-Sell

Award Winning Agency

Job summary

Farmers Insurance - Guettler Insurance Agency in Portland, Oregon is seeking a customer-focused team member to handle inbound calls, policy changes, billing inquiries, and cross-sell opportunities. The role emphasizes service quality and accurate information delivery.

With a minimum base salary of $43,000 and the potential to exceed $65,000, the position offers a supportive environment, paid training, and licensing reimbursement, plus benefits and a regular weekday schedule.

Qualifications

• P&C licensed; life/health license a plus or willing to obtain.
• Excellent phone, verbal and written communication.
• Friendly, customer-service oriented with attention to detail.

Responsibilities

• Handle inbound calls from clients and address inquiries.
• Process policy changes and updates accurately.
• Assist clients with billing inquiries and payments.
• Educate clients about coverage options and cross-sell suitable products.
• Maintain knowledge of policies and regulations.

Skills

P&C license

Customer service

Excellent communication

Multitasking

Problem solving

Computer skills

Tools

CRM software

Job description

Job Description

Welcome to Farmers Insurance - Guettler Insurance Agency! We are a customer-service-oriented agency located near the Willamette River in Portland, Oregon. As a member of our team, you'll play a crucial role in delivering exceptional service to our valued clients.

Join a supportive and dynamic work environment where your efforts will be recognized and rewarded. As part of the Customer Experience Team you'll be the friendly voice of our agency, assisting clients with their inquiries and providing them with the information they need to make informed decisions. Depending on experience we offer a minimum of $43,000 base salary without bonuses or commissions. Candidates are expected to make over $65,000.

If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

• Career Growth Opportunities
• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Licensing Reimbursement
• In Person Training
• Health Insurance
• Bonus
• Hands on Training
• 8 Paid HolidaysWeekly Team Meetings
• Daily CSR Huddles
• Commissions on Every Cross-Sell
• Career Growth Opportunities
• Award Winning Agency

Responsibilities

• Handle inbound calls from clients, providing assistance and addressing their inquiries
• Process policy changes and updates accurately and efficiently
• Assist clients with billing and payment inquiries
• Educate clients about insurance coverage options and recommend and cross-sell suitable products
• Maintain a thorough understanding of insurance policies and regulations

Requirements

• P&C licensed - Extra consideration is given to candidate who are life & health licensed or are willing to get licensed.
• Excellent phone, verbal and written communication skills
• Friendly and customer-service-oriented attitude
• Strong problem-solving skills and attention to detail
• Ability to multitask and work well under pressure
• Proficiency in using computer systems and software