Farmers Insurance Customer Service Representative

The Juris Agency; Mansfield (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Hands on Training

Mon-Fri Schedule

Licensing Assistance

Employee lunches

Select Paid Holidays

Work-Life Balance

Bonus Opportunities

Job summary

Blake Wright Farmers Insurance in Mansfield, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance?

No problem! This is the perfect opportunity to transfer your experience to break into a new industry.

Qualifications

• Property & Casualty license required (will help obtain)
• Bilingual preferred (English, Spanish)
• Must be coachable and able to multi-task
• Strong customer service skills and professional phone etiquette

Responsibilities

• Process customer policy change requests.
• Secure trailing documents from customers.
• Complete Evidence of Insurance requests.
• Greet customers entering the office in a friendly and helpful manner.
• Take premium payments from customers.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.

Skills

Customer service

Bilingual English/Spanish

Phone etiquette

Multi-tasking

Problem-solving

Job description

Job Description

Don't wait, take the next step in your career today. Blake Wright Farmers Insurance in Mansfield, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You'll have the opportunity to grow your knowledge and you'll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. to join our team and our commitment to customer satisfaction and success.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Licensing Assistance
• Employee application lunches
• Select Paid Holiday's
• Work-Life Balance
• Bonus Opportunities

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.

Requirements

• A Property & Casualty insurance license is required.(Will help obtain)
• Bilingual preferred (English, Spanish)
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.