Fan-First Ticketing Operations Lead

Overtime; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Overtime is seeking a Ticket Operations & Sales Manager to lead our direct-to-consumer event ticketing across all leagues. You will own key operations, pricing, inventory, and customer service, partnering with Marketing, Sponsorships and Grassroots teams to drive fan engagement.

The role demands analytical rigor, collaboration, and a fan-first mindset, with responsibility for manifests, reports, and day-to-day ticketing systems performance.

Qualifications

• 3+ years in sales/ticketing analytics and inventory management.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to drive data-driven decision-making across systems.

Responsibilities

• Oversee ticket operations for all leagues and events.
• Manage pricing, inventory, and distribution across platforms.
• Provide customer service and reporting to leadership.
• Collaborate with Grassroots, Sponsorships, Marketing, and Media.

Skills

Ticketing analytics

Sales strategy

Inventory management

Data analysis

Tools

Vivenu

SeatGeek

Ticketmaster

Job description

Overtime is seeking a Ticket Operations & Sales Manager to lead our direct-to-consumer event ticketing across all leagues. You will own key operations, pricing, inventory, and customer service, partnering with Marketing, Sponsorships and Grassroots teams to drive fan engagement.

The role demands analytical rigor, collaboration, and a fan-first mindset, with responsibility for manifests, reports, and day-to-day ticketing systems performance.