Fan Experience & Upsell Specialist

Colonial Group; McAllen (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Colonial Group is hiring for a retail role focused on delivering exceptional customer experiences in a dynamic store environment. You will educate customers on products and promotions, maintain merchandising standards, and upsell to meet daily targets.

The position requires standing for long periods, lifting up to 30 lbs, and working nights, weekends, and holidays. We seek friendly individuals with strong communication skills and integrity who can balance service with operational tasks and

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in retail preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Strong communication skills.
• Equipped to troubleshoot/problem solve and remain calm in challenging situations.
• Upholds honesty and integrity in all decisions and actions.
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness.
• Able to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Delivers a world-class customer experience through our Star Service model to every customer, every time.
• Educates yourself on product knowledge and campaigns to effectively communicate and promote to customers.
• Maintains store visual merchandising standards and a neat, clean sales floor.
• Promotes memberships and upsells additional products to maximize sales.
• Balances exceptional customer service with necessary operational tasks.

Skills

Strong communication skills

Customer service focus

Flexibility/adaptability

Upselling and relationship building

Problem solving

Education

High School Diploma or GED

Job description

Colonial Group is hiring for a retail role focused on delivering exceptional customer experiences in a dynamic store environment. You will educate customers on products and promotions, maintain merchandising standards, and upsell to meet daily targets.

The position requires standing for long periods, lifting up to 30 lbs, and working nights, weekends, and holidays. We seek friendly individuals with strong communication skills and integrity who can balance service with operational tasks and