Fan Experience & Ticketing Specialist

Phoenix Suns; Phoenix (AZ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Complimentary tickets to Phoenix Suns,

Comprehensive benefits package

401(k) plan with match

Paid vacation and holidays

Team member experiences

Job summary

Player 15 Group is seeking an experienced Ticket Service Representative to support the ticket office at Footprint Center in Phoenix, AZ. You will be the first contact for guest questions, handle tickets at counters or phones, and ensure quick resolutions to issues while maintaining a high level of guest satisfaction.

The role requires knowledge of Ticketmaster Host, Archtics, and TM1 Sales, with excellent English communication and a professional appearance. Bilingual English/Spanish is a plus.

Qualifications

• Minimum six months guest service experience required.
• Excellent customer service and interpersonal skills.
• Effective problem solving using multiple ticketing software platforms.
• Attention to detail in a fast paced environment.

Responsibilities

• Greet each guest in a friendly and enthusiastic manner.
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system.
• Provide information regarding event schedules, pricing and seating arrangements.
• Troubleshoot digital ticketing issues within the Suns and Ticketmaster Apps.
• Answer ticket office phone line and provide arena information.
• Balance and reconcile daily/nightly ticket sales.
• Ensure compliance with ADA laws and assist in box office operations.

Skills

Customer service

Problem solving

Attention to detail

Bilingual English/Spanish

Guest service experience

Education

High School Diploma

Tools

Ticketmaster Host

Archtics

TM1 Sales

Job description

Player 15 Group is seeking an experienced Ticket Service Representative to support the ticket office at Footprint Center in Phoenix, AZ. You will be the first contact for guest questions, handle tickets at counters or phones, and ensure quick resolutions to issues while maintaining a high level of guest satisfaction.

The role requires knowledge of Ticketmaster Host, Archtics, and TM1 Sales, with excellent English communication and a professional appearance. Bilingual English/Spanish is a plus.