Ticket Service Representative - Part Time

Phoenix Suns; Phoenix (AZ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Complimentary tickets to Phoenix Suns,

Comprehensive benefits package

401(k) plan with match

Paid vacation and holidays

Team member experiences

Job summary

Player 15 Group is seeking an experienced Ticket Service Representative to support the ticket office at Footprint Center in Phoenix, AZ. You will be the first contact for guest questions, handle tickets at counters or phones, and ensure quick resolutions to issues while maintaining a high level of guest satisfaction.

The role requires knowledge of Ticketmaster Host, Archtics, and TM1 Sales, with excellent English communication and a professional appearance. Bilingual English/Spanish is a plus.

Qualifications

• Minimum six months guest service experience required.
• Excellent customer service and interpersonal skills.
• Effective problem solving using multiple ticketing software platforms.
• Attention to detail in a fast paced environment.

Responsibilities

• Greet each guest in a friendly and enthusiastic manner.
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system.
• Provide information regarding event schedules, pricing and seating arrangements.
• Troubleshoot digital ticketing issues within the Suns and Ticketmaster Apps.
• Answer ticket office phone line and provide arena information.
• Balance and reconcile daily/nightly ticket sales.
• Ensure compliance with ADA laws and assist in box office operations.

Skills

Customer service

Problem solving

Attention to detail

Bilingual English/Spanish

Guest service experience

Education

High School Diploma

Tools

Ticketmaster Host

Archtics

TM1 Sales

Job description

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones. The incumbent is in place to handle issues and questions to ease the load of managers and produce quick resolutions to guest problems or questions. The TSR captain position allows managers to focus on larger issues resulting in the overall guest experience to be at its highest level.

Your Role on the Team

• Greet each guest in a friendly and enthusiastic manner
• Perform assigned duties with a focus on excellent guest service
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
• Provide information regarding event schedules, various pricing and seating arrangements
• Explain venue and show promoter policies for all events
• Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
• Answer ticket office phone line
• Provide general information regarding arena policies and event details
• Maintains regular and reliable attendance (60% monthly event availability)
• Stay current on events scheduled at the Footprint Center
• Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
• Balancing and reconciling daily/nightly ticket sales
• Ensure compliance with ticket related ADA laws
• Assist in box office cleanliness
• Follow dress code policy-Business casual
• Other administrative duties as assigned

Your Skills And Experience

• Excellent customer service and interpersonal skills
• Effective problem solving using multiple ticketing software platforms
• Basic computer skills
• Attention to detail in a fast-paced environment
• Maintain a professional appearance and demeanor
• English/Spanish bilingual is a plus
• Minimum six months guest service experience required
• Cash handling and credit card transaction experience preferred
• High School Diploma

The Team & Experience

We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
  • Full fitness center with locker rooms and showers
  • Indoor/outdoor basketball courts
  • Pickleball court
  • Golf simulator and putting green
  • On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.