Ticket Service Representative - Part Time

Player 15 Group; Phoenix (AZ); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) plan with match

Employee discounts

Complimentary tickets to games

Team experiences

Job summary

Player 15 Group in Phoenix is seeking a Part-Time Ticket Service Representative to support the ticket office with guest service and ticketing issues.

In this role you will greet guests, sell tickets, answer calls, and troubleshoot digital tickets using Ticketmaster Host, Archtics and TM1 Sales, while balancing daily sales and ensuring ADA compliance. This position offers a fast-paced environment and opportunities to contribute to game night experiences.

Qualifications

• Six months guest service experience required.
• Experience with multiple ticketing software platforms.
• Cash handling and credit card transaction experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Greet guests in a friendly and enthusiastic manner.
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales systems.
• Provide event information, pricing and seating details.
• Troubleshoot digital ticketing issues and assist at the counter or phones.
• Answer the box office phone line and relay arena policies.
• Balance and reconcile daily/nightly ticket sales.
• Ensure compliance with ADA ticketing laws.
• Assist in maintaining box office area and dress code.

Skills

Customer service

Problem solving

Basic computer skills

Attention to detail

Professional appearance

Bilingual English/Spanish

Guest service experience

Cash handling

Education

High School Diploma

Tools

Ticketmaster Host

Archtics

TM1 Sales

Job description

Ticket Service Representative - Part Time

Job Description

Posted Tuesday, July 28, 2026 at 7:00 AM

Job Summary:

Player 15 Group is the sports and entertainment company behind thePhoenix Suns (NBA),Phoenix Mercury (WNBA),Valley Suns (G League), andMortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones. The incumbent is in place to handle issues and questions to ease the load of managers and produce quick resolutions to guest problems or questions. The TSR captain position allows managers to focus on larger issues resulting in the overall guest experience to be at its highest level.

Your Role on the Team

• Greet each guest in a friendly and enthusiastic manner
• Perform assigned duties with a focus on excellent guest service
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
• Provide information regarding event schedules, various pricing and seatingarrangements
• Explain venue and show promoter policies for all events
• Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
• Answer ticket office phone line
• Provide general information regarding arena policies and event details
• Maintains regular and reliable attendance (60% monthly event availability)
• Stay current on events scheduled at the Footprint Center
• Troubleshooting event night issues (customer account issues, ticket transfers,
  scanning, etc.)
• Balancing and reconciling daily/nightly ticket sales
• Ensure compliance with ticket related ADA laws
• Assist in box office cleanliness
• Follow dress code policy-Business casual
• Other administrative duties as assigned

Your Skills and Experience

• Excellent customer service and interpersonal skills
• Effective problem solving using multiple ticketing software platforms
• Basic computer skills
• Attention to detail in a fast-paced environment
• Maintain a professional appearance and demeanor
• English/Spanish bilingual is a plus
• Minimum six months guest service experience required
• Cash handling and credit card transaction experience preferred
• High School Diploma

The Team & Experience

We believe great organizations are built by great people. That’swhywe fosteran in-personcollaborative, people-firstworkenvironment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I’ll do it" mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perksthat may vary based on employment status and eligibility, including the following:

• Competitivemedical, dental, vision,lifeand disability coverage options
• Paid vacation, sick time, volunteer timeand company holidays
• 401(k) plan with Player 15 Group match
• Team memberexperiences throughout the year includingteam offsites,catered lunches, coffeestands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at ourTeam Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting eventsand concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group iscommitted to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Pleasenotethis job description is not crafted to cover orcontaina comprehensive listing of activities, duties, and responsibilities that arerequired ofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.