Fan Experience Pro – Part-Time, Paid Training & Growth

Portland Timbers; Portland (OR); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Paid training

Advancement opportunities

Uniform items

Employee discounts and tickets

Job summary

Portland Timbers is seeking Fan Experience Attendants for Providence Park. This seasonal, part-time role focuses on welcoming guests, scanning tickets, guiding to seats and services, and assisting with accessibility needs to ensure a positive matchday experience.

We value friendly, reliable team players who can stay calm, respond to questions, and collaborate with event-day staff. Evening and weekend availability is required; 16+ years old.

Qualifications

• Must be 16 years of age or older.
• Evening, weekend and holiday availability required.
• Customer service, hospitality, retail, food service or other guest-facing experience is helpful but not required.
• Must maintain appearance and uniform standards.
• Must be able to work in large crowds, high noise levels and varying weather conditions.

Responsibilities

• Welcome and engage guests in a friendly and professional manner.
• Scan tickets and assist with entry experience.
• Help guests locate seats, sections, amenities, and services.
• Monitor assigned areas for guest needs, safety concerns, and stadium policies.
• Respond to questions with a solution-oriented approach, involving a supervisor when needed.
• Assist with crowd management, accessibility needs, wheelchair escorts, and emergency procedures as trained.
• Communicate and collaborate with Supervisors, Security, Ticketing, and other event-day teams.
• Remain attentive to guests and your assigned area throughout the event.
• Adapt to different positions and responsibilities based on event needs.

Job description

Portland Timbers is seeking Fan Experience Attendants for Providence Park. This seasonal, part-time role focuses on welcoming guests, scanning tickets, guiding to seats and services, and assisting with accessibility needs to ensure a positive matchday experience.

We value friendly, reliable team players who can stay calm, respond to questions, and collaborate with event-day staff. Evening and weekend availability is required; 16+ years old.