Stadium Guest Experience Ambassador (Part-Time)

Orlando City SC; Orlando (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Orlando City SC is seeking a Fan Ambassador (Part-Time) to join the Guest Experience team at InterCo Stadium. You will welcome guests, check tickets, and relay accurate information to ensure a positive experience at events.

Role requires strong customer service, flexibility to work at Orlando City home matches and related events, and the ability to stand for extended periods. Knowledge of soccer is a plus, and SafeSport certification may be required.

Qualifications

• Customer service experience in a sporting or entertainment venue preferred.
• Ability to handle stressful customer service situations with poise and professionalism.
• Excellent oral and written communication skills.
• Schedule availability for no less than 80% of Orlando City home matches, including pre-season, postseason, and cup matches.
• Must be 18 years or older.
• Ability to work outdoors in changing weather conditions for extended periods of time.
• Ability to pass a background check.
• Ability to attain and maintain SafeSport certification.
• Must be able to stand for a minimum of 4 to 5 hours at a time.
• Must have reliable transportation and be available to work for all scheduled shifts.

Responsibilities

• Have a positive attitude with a willingness to assist guests and anticipate their needs.
• Deliver excellent customer service to each fan entering and leaving the stadium.
• Provide accurate directions to seating sections and key locations.
• Proactively engage and interact with fans throughout the stadium and exterior Fan Zone.
• Ensure that fan concerns are heard and reported appropriately.
• Have extensive knowledge of stadium policies, services, and amenities.
• Assist with accurately communicating key messages to guests.
• Project an approachable, professional, and empathetic attitude.
• Punctuality and reliability are a must related to attendance and work schedule.
• Collaborate with other stadium staff as needed.

Skills

Customer service

Communication

Stress management

Flexible schedule

Outdoor work

Job description

Orlando City SC is seeking a Fan Ambassador (Part-Time) to join the Guest Experience team at InterCo Stadium. You will welcome guests, check tickets, and relay accurate information to ensure a positive experience at events.

Role requires strong customer service, flexibility to work at Orlando City home matches and related events, and the ability to stand for extended periods. Knowledge of soccer is a plus, and SafeSport certification may be required.