Fan Experience Associate - Sports Retail

Rally House; Leawood (KS); On-site; USD 18,000 - 21,000; Part time

Job summary

Rally House is seeking a Teammate to deliver a welcoming, energetic shopping experience and support daily store operations. You will contribute to sales, merchandising, and customer service through strong teamwork and attention to detail.

Responsibilities include completing tasks on time, following playbooks, and maintaining clean fixtures while helping create a party atmosphere for fans. Previous retail or customer-facing experience is a plus, and being at least 16 years old is required.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and elevate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).

Skills

Teamwork

Communication

Sports retail passion

Time management

Job description

Rally House is seeking a Teammate to deliver a welcoming, energetic shopping experience and support daily store operations. You will contribute to sales, merchandising, and customer service through strong teamwork and attention to detail.

Responsibilities include completing tasks on time, following playbooks, and maintaining clean fixtures while helping create a party atmosphere for fans. Previous retail or customer-facing experience is a plus, and being at least 16 years old is required.