Sports Fan Experience Associate

Rally House; Colerain Township (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate to deliver a welcoming guest experience while supporting daily tasks in sales, merchandising and operations. The role emphasizes teamwork, initiative, and energetic brand representation at the store level.

The Teammate will help create a positive atmosphere, engage customers, and contribute to achieving daily sales goals. Minimum age is 16; previous customer-facing experience is preferred.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to stand and walk for extended periods.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).

Skills

Teamwork

Customer focus

Action oriented

Job description

Rally House is seeking a Teammate to deliver a welcoming guest experience while supporting daily tasks in sales, merchandising and operations. The role emphasizes teamwork, initiative, and energetic brand representation at the store level.

The Teammate will help create a positive atmosphere, engage customers, and contribute to achieving daily sales goals. Minimum age is 16; previous customer-facing experience is preferred.