Fan Experience Associate — Sports Retail

Rally House; North Wales (Montgomery County); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate to deliver a welcoming, energetic shopping experience while assisting with merchandising and daily tasks in our retail store. You will engage guests, support sales goals, and help maintain clean, organized fixtures in a fast-paced environment.

You must be at least 16 years old, with customer-facing experience preferred. You will follow playbooks and loss prevention guidelines while contributing to a fun, sports-oriented store atmosphere.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Merchandising tasks such as folding, hanging, replenishment and recovery.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.

Skills

Customer service

Teamwork

Communication

Sports enthusiasm

Job description

Rally House is seeking a Teammate to deliver a welcoming, energetic shopping experience while assisting with merchandising and daily tasks in our retail store. You will engage guests, support sales goals, and help maintain clean, organized fixtures in a fast-paced environment.

You must be at least 16 years old, with customer-facing experience preferred. You will follow playbooks and loss prevention guidelines while contributing to a fun, sports-oriented store atmosphere.