Fan Experience Retail Associate — Sports Store

Rally House; Concord (NC); On-site; USD 19,000 - 21,000; Part time

Job summary

Rally House in the United States is seeking a Teammate to deliver a welcoming and engaging guest experience while supporting daily store tasks. You will contribute to sales, merchandising, and operations through teamwork and attention to detail, taking initiative to help guests feel at home.

You will participate in training, represent the brand with energy and professionalism, and support promotions, events, and store performance metrics.

Qualifications

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and elevate when needed
• Represent Rally House with enthusiasm and professionalism

Skills

Social

Customer Centric

Action Oriented

Job description

Rally House in the United States is seeking a Teammate to deliver a welcoming and engaging guest experience while supporting daily store tasks. You will contribute to sales, merchandising, and operations through teamwork and attention to detail, taking initiative to help guests feel at home.

You will participate in training, represent the brand with energy and professionalism, and support promotions, events, and store performance metrics.