Fan Experience Associate — Retail & Merchandising

Rally House; Grand Rapids (MI); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House is looking for teammates to create a welcoming and energetic retail experience for fans. You will help with sales, merchandising, and store operations while upholding brand standards and delivering great customer service.

The Teammate role focuses on teamwork, initiative, and a positive atmosphere, supporting promotions and events. You must be at least 16 and able to stand, lift up to 50 pounds.

Qualifications

• Must be at least 16 years old.
• Previous customer-facing experience preferred.
• Able to stand, lift up to 50 pounds.
• Strong communication and customer service skills.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement.
• Deliver a welcoming, energetic customer experience.
• Assist with sales, merchandising and daily store operations.
• Support floor moves, replenishment and back-of-house upkeep.
• Resolve basic customer questions and escalate when needed.

Skills

Communication

Teamwork

Time management

Sports passion

Job description

Rally House is looking for teammates to create a welcoming and energetic retail experience for fans. You will help with sales, merchandising, and store operations while upholding brand standards and delivering great customer service.

The Teammate role focuses on teamwork, initiative, and a positive atmosphere, supporting promotions and events. You must be at least 16 and able to stand, lift up to 50 pounds.