Fan Experience Associate — Retail & Events

Rally House; Exton (PA); On-site; USD 19,000 - 21,000; Part time

Job summary

Rally House is seeking a Teammate to deliver an engaging guest experience and support daily store operations. You will help with sales, merchandising, and tasks while maintaining a welcoming, high-energy environment that reflects the Rally House brand.

As a teammate, you’ll participate in training, follow playbooks, and contribute to a party atmosphere that makes fans feel at home while advancing store goals and ensuring safety and organization across fixtures and back-of-house areas.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Enthusiastic attitude with a passion for sports and retail.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.

Skills

Customer service

Teamwork

Clear communication

Sports retail

Job description

Rally House is seeking a Teammate to deliver an engaging guest experience and support daily store operations. You will help with sales, merchandising, and tasks while maintaining a welcoming, high-energy environment that reflects the Rally House brand.

As a teammate, you’ll participate in training, follow playbooks, and contribute to a party atmosphere that makes fans feel at home while advancing store goals and ensuring safety and organization across fixtures and back-of-house areas.