Family Welcome & Care Navigator

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 21,000 - 29,000; Full time

Job summary

Children’s Wisconsin seeks a compassionate ambassador to warmly greet families and help them navigate the facility, ensuring a comforting first impression. You’ll screen visitors, determine destinations, assist with transportation, and perform internal patient transport, contributing to a safe, welcoming environment.

Ideal candidates have a high school diploma or GED, at least one year of customer service experience, strong communication skills, and the ability to stay composed in stressful

Qualifications

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (BLS for Healthcare Providers) required within 90 days of hire.

Responsibilities

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

Skills

Customer service

Communication

Conflict management

Bilingual (preferred)

Critical thinking

Teamwork

Calm under pressure

Empathy

Education

High school diploma / GED

Job description

Children’s Wisconsin seeks a compassionate ambassador to warmly greet families and help them navigate the facility, ensuring a comforting first impression. You’ll screen visitors, determine destinations, assist with transportation, and perform internal patient transport, contributing to a safe, welcoming environment.

Ideal candidates have a high school diploma or GED, at least one year of customer service experience, strong communication skills, and the ability to stay composed in stressful