Family Experience Navigator

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Children’s Wisconsin is seeking a friendly and patient Ambassador to greet families and guide them through the facility, ensuring a calm, supportive first impression.

You will screen guests, assist with navigation, transport patients safely, and help keep mobility aids accessible throughout the building. This role requires empathy, strong communication, and the ability to work well under pressure.

Qualifications

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking to make independent decisions in a fast-paced environment.
• Ability to work independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification required within 90 days of hire.

Responsibilities

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

Skills

Customer service experience

Conflict management

Communication skills

Interpersonal skills

Stress management

Critical thinking

Teamwork

Bilingual abilities

Education

High school diploma, GED, or equivalent

Job description

Children’s Wisconsin is seeking a friendly and patient Ambassador to greet families and guide them through the facility, ensuring a calm, supportive first impression.

You will screen guests, assist with navigation, transport patients safely, and help keep mobility aids accessible throughout the building. This role requires empathy, strong communication, and the ability to work well under pressure.