Pediatric Welcome & Family Navigator

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Children’s Wisconsin is seeking a Children’s Ambassador to be the first smiling face of the visit, ensuring a safe, supportive, and uplifting experience for families and children.

You will welcome visitors, guide them through the facility, assist with transportation needs, and help maintain accessibility by stocking wheelchairs and carts. This role emphasizes empathy, communication, and teamwork in a fast-paced environment.

Qualifications

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Responsibilities

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

Skills

Customer service

Conflict management

Communication skills

Bilingual preferred

Critical thinking

Education

High school diploma or GED

Job description

Children’s Wisconsin is seeking a Children’s Ambassador to be the first smiling face of the visit, ensuring a safe, supportive, and uplifting experience for families and children.

You will welcome visitors, guide them through the facility, assist with transportation needs, and help maintain accessibility by stocking wheelchairs and carts. This role emphasizes empathy, communication, and teamwork in a fast-paced environment.