Family Welcome Ambassador

CHS Children's Hospital and Health System, Inc.; United States; Presencial; USD 19.000 - 29.000; Jornada completa

Descripción de la vacante

Children’s Wisconsin is seeking a Children’s Ambassador to warmly welcome visitors and set a safe, supportive tone for every family.

You’ll greet guests, guide them through the facility, assist with destinations and transport, and provide internal patient transport. The role requires a high school diploma, 1+ year of customer service, strong communication, and the ability to stay calm in stressful situations. CPR/BLS within 90 days is required.

Formación

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (BLS) within 90 days of hire.

Responsabilidades

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

Conocimientos

Customer service

Communication

Bilingual abilities

Teamwork

Conflict management

Educación

High school diploma / GED

Descripción del empleo

Children’s Wisconsin is seeking a Children’s Ambassador to warmly welcome visitors and set a safe, supportive tone for every family.

You’ll greet guests, guide them through the facility, assist with destinations and transport, and provide internal patient transport. The role requires a high school diploma, 1+ year of customer service, strong communication, and the ability to stay calm in stressful situations. CPR/BLS within 90 days is required.