Family Support & Pre-Planning Counselor

Service Corporation International; Orange City (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Service Corporation International in Florida is seeking a Family Service Counselor to assist families at need with cemetery arrangements and pre-need options. You will be the primary contact, delivering personalized service and driving revenue for the location.

The role emphasizes prospecting, referrals, and building lasting relationships with families, while coordinating with funeral directors and staff to ensure a seamless experience for loved ones.

Qualifications

• Education: High school diploma or equivalent; 1–2 years of college or equivalent experience.
• Experience: 1–2 years in customer service or sales preferred.
• Licenses: Valid driver’s license; insurance license if required by state law.
• Must pass internal presentation certification within 30 days of hire.
• Evenings and/or weekends availability required.
• Must be able to drive frequently.
• Ability to obtain/maintain an insurance license if required.

Responsibilities

• Lead generation and prospecting a minimum of 1–2 hours daily.
• Obtain referrals from families served at the location.
• Develop community and civic relationships.
• Present services to families and referred families.
• Respond to inquiries promptly and professionally.
• Build trust-based relationships to encourage referrals.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments with professionalism and attention to detail.

Skills

Customer service

Communication

Empathy

Prospecting

Networking

Education

High school diploma + some college

Tools

CRM software

Job description

Service Corporation International in Florida is seeking a Family Service Counselor to assist families at need with cemetery arrangements and pre-need options. You will be the primary contact, delivering personalized service and driving revenue for the location.

The role emphasizes prospecting, referrals, and building lasting relationships with families, while coordinating with funeral directors and staff to ensure a seamless experience for loved ones.