Family Support & Outreach Specialist

Florida; Fort Lauderdale (FL); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health benefits

Deferred compensation plan

On-site work at Broward sites

Résumé du poste

The Florida Department of Health in Broward County is seeking an OPS Family Support Worker to assist families with the Florida KidCare program. This on-site role requires daily in-office or field work across Broward County.

The position is an OPS appointment with no paid time off; health benefits are provided for full-time employment, and OPS staff may participate in a deferred compensation plan. Valid driver's license and mobility are required.

Qualifications

• Valid driver's license and access to a vehicle for work.
• Minimum of three years of customer service experience.
• Experience developing educational or outreach materials.
• Able to perform physical tasks and work outdoors.
• Experience with community outreach at events.
• Ability to work evenings and weekends.

Responsabilités

• Provide customer service by answering the 954-INSURES line to assist consumers with the Florida KidCare application process.
• Answer incoming calls, retrieve messages, return calls, and assist with online applications.
• Identify and resolve Florida KidCare technical issues as requested.
• Serve as the local source of customer service information for community-based organizations and consumers in Broward County.
• Distribute Florida KidCare materials to community organizations, schools, childcare providers, places of business and civic leaders.
• Attend community events and provide educational presentations to the community about the Florida KidCare Program.
• Visit Broward County Public Schools to view information helpful for Florida KidCare enrollment.
• Participate in all communication activities such as conference calls, workgroup meetings, trainings, and presentations provided by the Department and the Florida KidCare Outreach Program.

Connaissances

Public speaking

Teamwork

Planning & organizing

Prioritization

Communication

Report writing

Office procedures

Grammar basics

Arithmetic

Interpersonal skills

Outils

Microsoft Office programs

Description du poste

The Florida Department of Health in Broward County is seeking an OPS Family Support Worker to assist families with the Florida KidCare program. This on-site role requires daily in-office or field work across Broward County.

The position is an OPS appointment with no paid time off; health benefits are provided for full-time employment, and OPS staff may participate in a deferred compensation plan. Valid driver's license and mobility are required.