OPS FAMILY SUPPORT WORKER - 64906818

State of Florida; Fort Lauderdale (FL); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Deferred compensation plan

On-site work at Broward sites

Descripción de la vacante

The Florida Department of Health in Broward County is seeking an OPS Family Support Worker to assist families with the Florida KidCare program. This on-site role requires daily in-office or field work across Broward County.

The position is an OPS appointment with no paid time off; health benefits are provided for full-time employment, and OPS staff may participate in a deferred compensation plan. Valid driver's license and mobility are required.

Formación

• Valid driver's license and access to a vehicle for work.
• Minimum of three years of customer service experience.
• Experience developing educational or outreach materials.
• Able to perform physical tasks and work outdoors.
• Experience with community outreach at events.
• Ability to work evenings and weekends.

Responsabilidades

• Provide customer service by answering the 954-INSURES line to assist consumers with the Florida KidCare application process.
• Answer incoming calls, retrieve messages, return calls, and assist with online applications.
• Identify and resolve Florida KidCare technical issues as requested.
• Serve as the local source of customer service information for community-based organizations and consumers in Broward County.
• Distribute Florida KidCare materials to community organizations, schools, childcare providers, places of business and civic leaders.
• Attend community events and provide educational presentations to the community about the Florida KidCare Program.
• Visit Broward County Public Schools to view information helpful for Florida KidCare enrollment.
• Participate in all communication activities such as conference calls, workgroup meetings, trainings, and presentations provided by the Department and the Florida KidCare Outreach Program.

Conocimientos

Public speaking

Teamwork

Planning & organizing

Prioritization

Communication

Report writing

Office procedures

Grammar basics

Arithmetic

Interpersonal skills

Herramientas

Microsoft Office programs

Descripción del empleo

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886547

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64906818

This position requires you to work on site at one of our facilities located throughout Broward County.

This position requires daily in-office or field work.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

A valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes and willing to drive to multiple sites as required by program needs.

DUTIES & RESPONSIBILITIES

• Provide customer service by answering the 954-INSURES line to assist consumers with the Florida KidCare application process.
• Answer incoming calls, retrieve messages, return calls, and assist with online applications.
• Identify and resolve Florida KidCare technical issues as requested.
• Serve as the local source of customer service information for community-based organizations and consumers in Broward County.
• Distribute Florida KidCare materials to community organizations, schools, childcare providers, places of business and civic leaders.
• Mail or hand deliver marketing materials or promotional items as requested.
• Assist in stocking and having readily available large quantities of all Florida KidCare materials, such as postcards, brochures, posters, applications, promotional items, and other information needed by community partners in Broward County who are assisting with Florida KidCare outreach.
• Attend community events and provide educational presentations to the community about the Florida KidCare Program.
• Serve as the local client advocate for families, via phone or in person, for the identification of Florida KidCare issues. Refer such issues to the appropriate Florida KidCare Program Office.
• Update database and electronic logs by typing in data for incoming calls, client services,
• applications submitted, events attended, and materials distributed.
• Collaborate with the outreach team to plan local marketing outreach activities and participate in public relations activities, such as radio and television appearances, and community events as resources allow.
• Visit Broward County Public Schools to view information helpful for Florida KidCare enrollment.
• Participate in all communication activities such as conference calls, workgroup meetings, trainings, and presentations provided by the Department and the Florida KidCare Outreach Program.
• Assist the local advisory committee, the KidCare Partners Taskforce, which is responsible for planning and assessing Florida KidCare outreach activities performed in Broward County.
• Performs other duties as required.

Knowledge, skills and abilities, including utilization of equipment, required for the position

• Knowledge of office procedures and practices.
• Knowledge of the principles of correct grammar usage.
• Knowledge of basic arithmetic.
• Public speaking skills
• Ability to work well with others.
• Ability to plan, organize and coordinate work assignments.
• Ability to determine work priorities, assigns work, and ensures completion of assignments.
• Ability to review work for accuracy and quality of content.
• Ability to assess employee work performance.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to interpret rules, regulations, policies and procedures.
• Ability to perform basic arithmetical calculations.
• Ability to deal effectively with a variety of people.
• Ability to prepare reports and maintain records

MINIMUM QUALIFICATIONS

• A valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes and willing to drive to multiple sites as required by program needs.
• Have a minimum of three (3) years of customer service experience over the phone or in person.
• Experience developing or disseminating educational, promotional, or outreach materials.
• Adapt to varied work environments, including performing physical tasks such as lifting materials and working outdoors.
• Experience conducting community outreach at community events, health fairs, tabling events, or public awareness activities.
• Able to work evenings and weekends as determined by program needs.

PREFERRED QUALIFICATIONS

• Experience facilitating community presentations.
• Experience working with Federal Eligibility Programs.
• Experience with Microsoft Office programs
• Experience working with social service programs.
• Bilingual, fluent in English/Spanish or English/Creole.

Florida Department of Health Mission, Vision, and Values

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

BROWARD COUNTY

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Location: FORT LAUDERDALE, FL, US, 33315

Nearest Major Market: Fort Lauderdale

Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.