Family & Student Programs Lead

embryriddle; Daytona Beach (FL); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Daytona Beach seeks a proactive Parent and Student ProgramsCoordinator to lead services, education, events and resources for ERAU-DB families. You’ll support the PAC and Parent Ambassador Program, plan Family Weekend, Orientation, Open House and Preview Day, mentor parent volunteers, and coordinate cross-campus initiatives that boost student success.

You’ll collaborate with campus partners, manage multiple programs, and communicate clearly with

Qualifications

• Bachelor's degree preferred in a related field.
• Experience in higher education parent/family relations and retention is preferred.
• Excellent interpersonal and relationship-building skills.
• Strong written and verbal communication with empathy and respect.
• Proven problem-solving and task management abilities.
• Strong project and case management skills.
• Proficient with MS Office; familiarity with Campus Solutions, Salesforce Education Cloud, Canva, Adobe and SharePoint.

Responsibilities

• Coordinate services, education, events and resources for ERAU-DB parents and families.
• Lead PAC and Parent Ambassador Program activities and events (Family Weekend, Orientation, Open House, Preview Day).
• Mentor parent volunteers and monitor social media engagement.
• Support programs like Discover Scholars, Riddle Support Network, ALEKS Virtual Bridge, UNIV 101 and UNIV 195A.
• Assist with Institutionally Funded Scholarship appeals and hire/train peer leads.
• Collaborate with campus stakeholders to ensure smooth execution of programs.

Skills

Interpersonal skills

Empathetic listening

Written and verbal communication

Project management

Case management

Multitasking

Stakeholder collaboration

Education

Bachelor's degree preferred

Tools

MS Office

Campus Solutions

Salesforce Education Cloud

Canva

Adobe

SharePoint

Job description

Embry-Riddle Aeronautical University in Daytona Beach seeks a proactive Parent and Student ProgramsCoordinator to lead services, education, events and resources for ERAU-DB families. You’ll support the PAC and Parent Ambassador Program, plan Family Weekend, Orientation, Open House and Preview Day, mentor parent volunteers, and coordinate cross-campus initiatives that boost student success.

You’ll collaborate with campus partners, manage multiple programs, and communicate clearly with