Parent & Student Programs Coordinator

embryriddle; Daytona Beach (FL); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Daytona Beach seeks a proactive Parent and Student ProgramsCoordinator to lead services, education, events and resources for ERAU-DB families. You’ll support the PAC and Parent Ambassador Program, plan Family Weekend, Orientation, Open House and Preview Day, mentor parent volunteers, and coordinate cross-campus initiatives that boost student success.

You’ll collaborate with campus partners, manage multiple programs, and communicate clearly with

Qualifications

• Bachelor's degree preferred in a related field.
• Experience in higher education parent/family relations and retention is preferred.
• Excellent interpersonal and relationship-building skills.
• Strong written and verbal communication with empathy and respect.
• Proven problem-solving and task management abilities.
• Strong project and case management skills.
• Proficient with MS Office; familiarity with Campus Solutions, Salesforce Education Cloud, Canva, Adobe and SharePoint.

Responsibilities

• Coordinate services, education, events and resources for ERAU-DB parents and families.
• Lead PAC and Parent Ambassador Program activities and events (Family Weekend, Orientation, Open House, Preview Day).
• Mentor parent volunteers and monitor social media engagement.
• Support programs like Discover Scholars, Riddle Support Network, ALEKS Virtual Bridge, UNIV 101 and UNIV 195A.
• Assist with Institutionally Funded Scholarship appeals and hire/train peer leads.
• Collaborate with campus stakeholders to ensure smooth execution of programs.

Skills

Interpersonal skills

Empathetic listening

Written and verbal communication

Project management

Case management

Multitasking

Stakeholder collaboration

Education

Bachelor's degree preferred

Tools

MS Office

Campus Solutions

Salesforce Education Cloud

Canva

Adobe

SharePoint

Job description

Job Description

The Parent and Student Programs Coordinator leads the coordination of services, education, events, and resources designed to support ERAU-DB's parents and families such as our Parent Advisory Council (PAC) and the Parent Ambassador Program, both of which are comprised of parent and family volunteers. The PAC works with our team and the university to help plan and work events such as Family Weekend, Orientation, Open House, and Preview Day. They also monitor our social media and mentor other parents and families. The Parent Ambassadors represent the university at Applied Student Receptions in support of our Office of Admissions.

Along with Parent and Family Relations responsibilities, the Coordinator will serve as a lead in key programs like the Discover Scholars Program - a transition program designed to support our first generation student population, the Riddle Support Network - a peer to peer outreach and resource referral program, the ALEKS Virtual Bridge - an outreach program in collaboration with Math Department where peers reach in support of the ALEKS placement and remediation program, UNIV 101 - the university's one-credit college success course, and UNIV 195A - a one-credit small peer-led class that supports students and teaches skills complementary to UNIV 101.

The Coordinator also supports the Institutionally Funded Scholarship appeal program, which helps students regain critical funding when they fall below university minimum requirements. Along with hiring and training peer leads to support the departments many student support programs, the position requires a strong communicator who is comfortable working with stakeholders throughout the university from Cabinet-level administration to parents and students and enjoys seeing situations through to completion.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly rate for this role is $20.00 - $22.00 . The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

• Bachelor's Degree preferred.
• Higher education parent family relations and/or retention and data analysis experience preferred.
• Excellent interpersonal skills with an ability to establish and maintain strong positive working relationships with students, faculty and staff.
• Ability to use empathetic listening skills, communicate (written and verbal) with clarity and maintain an attitude that conveys respect, assistance, honesty and resourcefulness.
• Strong problem-solving and task management skills; able to work on several projects simultaneously and adapt to shifting priorities.
• Strong project management and case management skills.
• Strong computer skills with working knowledge of MS Office (Word, Outlook, Excel, PowerPoint); knowledge of or willingness to learn Campus Solutions, Salesforce Education Cloud, Canva, Adobe, and SharePoint.