Family Service Counselor – Pre-Need Sales

Sci Corp; Suffolk (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp is seeking a Family Service Counselor to assist client families with obituary and pre-need cemetery arrangements, while driving revenue through personalized, empathetic service. The role requires building strong relationships, presenting plans to families, and collaborating with funeral directors to deliver seamless care.

Responsibilities include daily prospecting, obtaining referrals, networking in the community, and maintaining detailed activity records.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with clean record; insurance license if required by state.

Responsibilities

• Prospect for new clients for 1-2 hours daily.
• Obtain referrals from families served.
• Network with community and civic groups.
• Explain and present programs to families and referrals.
• Maintain activity logs to ensure productivity.
• Respond to inquiries promptly and professionally.
• Build trust-based relationships to encourage referrals.
• Collaborate with funeral directors and staff to ensure seamless service.

Skills

Prospecting

Networking

Customer service

Sales experience

Education

High school diploma or equivalent

1-2 years of college

Tools

CRM software

Job description

Sci Corp is seeking a Family Service Counselor to assist client families with obituary and pre-need cemetery arrangements, while driving revenue through personalized, empathetic service. The role requires building strong relationships, presenting plans to families, and collaborating with funeral directors to deliver seamless care.

Responsibilities include daily prospecting, obtaining referrals, networking in the community, and maintaining detailed activity records.