Family Services Caseworker/ Receptionist

The Salvation Army USA Eastern Territory; Allentown (Lehigh County); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Generous paid time off

Employer funded Pension Plan

Comprehensive health care coverage

Remitted Tuition Program

Job with a good purpose

Job summary

A nonprofit community service organization is seeking a Receptionist/Family Services Caseworker in Allentown, PA. The role includes greeting visitors, answering phones, and managing a caseload of clients in need of support. Bilingual skills in Spanish are essential for assisting clients effectively. A relevant associate's degree and proficiency in Microsoft Office are required, along with a commitment to the organization's mission of helping others. Comprehensive benefits are included in this full-time role.

Qualifications

• Must be bilingual and fluent in Spanish.
• Proficiency in Microsoft Office 360 applications is required.
• Completion of child abuse training as mandated by PA Act 153 is required.

Responsibilities

• Greet visitors and answer phones at the location.
• Manage a caseload of clients seeking social services.
• Assist clients in various assistance programs.

Skills

Bilingual (Spanish fluency)

Proficiency in Microsoft Office 360

Understanding of child protection

Education

Associate's degree in social work or similar discipline

Job description

Position: Receptionist/Family Services Caseworker

Department: Social Services

Availability of Position: April 4, 2025

Schedule: Full time - Monday thru Friday 8:30am TO 4:30pm

Reporting Relationship: Corps Officers/Social Services Director

Salary/Grade: $16.00 per hour; Non-Exempt, 72

Benefits:

• Generous paid time off every year that includes holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Position Overview

It is the role of the Receptionist/Family Services Caseworker to greet visitors, answer phones, and provide administrative support. To make sure the office runs smoothly by scheduling meetings, handling mail, and keeping things organized. In addition to this, the Receptionist/Family Services Caseworker effectively manages a caseload of clients who seek social services for individuals and families. Provides social service assistance to eligible clients. The Receptionist/Family Services Caseworker will also assist with the UGI application process as part of assigned duties. Since the vast majority of constituents are Spanish speakers, it is of great value for the Receptionist/Family Services Caseworker to be able to read, write, and speak Spanish fluently.

Responsibilities

• Office duties include but is not limited to, answering phones, filing, writing inter-office communications, prepare mass mailings, help design event fliers; etc.
• Assist clients in Customer Assistance Program, Operation Share, and other programs.
• Ensure all UGI/CAP/Operation Share programs are effectively conducted, that all follow-up phone calls and applications are properly processed.
• Assist with food bank duties.
• Assist with emergency food and clothing duties.
• Assist clients in Customer Assistance Program, Operation Share and other programs.
• Assist with Christmas assistance and back to school backpack giveaway program.
• Make referrals to other social service agencies to help meet the needs of clients.
• Make referrals to community base mental health and substance abuse treatment centers and The Salvation Army's Adult Rehabilitation Center.
• Work with Corps Officers and Corps Pastoral Care Team to provide needed pastoral care for families and individuals that are receiving social services.
• Perform general office duties such as answering phones, taking transferring messages, filling, data and statistics gathering etc.
• Perform related duties as assigned.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

• Associate's degree in social work or similar discipline.
• Bilingual (Able to read, write and speak Spanish fluently).
• Proficiency in Microsoft Office 360 apps such as Outlook, Word, Excel, PowerPoint and others.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 within 30 days of employment with recurrent training required every five years thereafter.
• Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
• Must have an understanding of and appreciation for the Mission of The Salvation Army.

Contact

Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at: http://careers.salvationarmy.org.

Internal candidates interested in applying for this position please apply at: http://internal-usesalvationarmy.icims.com.

No Phone Calls Please.

Released by the Divisional Human Resources Department on 2/17/26.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

The Salvation Army’s Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requisition No. 2554