Caseworker

The Salvation Army USA Eastern Territory; Lancaster (Lancaster County); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Generous Paid Time Off

Employer-funded Pension Plan

Supplemental insurance plans

Mission-driven work

Job summary

The Salvation Army USA Eastern Territory is hiring a Caseworker in the Family Services department in Lancaster. The position is available immediately with a schedule from 8:30am to 4pm, reporting to the Family Services and Pathway of Hope Coordinator.

The role involves interviewing clients, developing service plans, and coordinating resources to meet client needs. Qualified candidates will have a Bachelor’s in Human Services (Master’s preferred), strong communication and computer skills, and the

Qualifications

• Bachelor’s degree in Human Services or related field.
• Master’s degree preferred for advanced roles.
• Excellent written and verbal communication skills.
• Microsoft Office proficiency including Word, Excel, and Outlook.
• Bilingual in English and Spanish preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Interview clients to assess needs and determine required services.
• Maintain case histories and prepare reports as needed.
• Refer clients to community resources for services and provide application information.
• Develop and review service plans with clients and perform follow-ups.
• Assist with food pantry and Christmas assistance programs as needed.
• Provide volunteer training to Family Services volunteers.
• Keep monthly records for outcomes-based reporting.

Skills

Communication

Computer skills

Bilingual English/Spanish

Driver's license

Cultural competency

Attention to detail

Education

Bachelor’s degree in Human Services

Master’s degree preferred

Tools

Microsoft Office

Job description

Position: Caseworker

Department: Family Services

Availability of Position: Immediate

Schedule: 8:30am-4pm

Reporting Relationship: Family Services and Pathway of Hope Coordinator

Salary Grade: $21.00- $25.00 per hour

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Most importantly – a job with a good purpose!

Duties

Responsibilities

• Interview clients, assessing their situations, capabilities and problems to determine what services are required to meet their needs.
• Maintain case history and prepare reports as needed.
• Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment and provide concrete information such as where to go and how to apply.
• Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
• Assist with food pantry as needed.
• Assist with Christmas assistance program. and specific seasonal assistance programs as assigned.
• Provide volunteer training to Family Services volunteers.
• Keep monthly records on client’s data specifically to produce statistics for The Salvation Army and outcomes-based statistics.
• Assist with day-to-day functions of the Family Services department.
• Attend trainings /seminars/meetings as recommended.
• Perform other duties as assigned.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Requirements

Qualifications

• Bachelor’s Degree in Human Services Field.Masters degree preferred.
• Past employment with social services or human services.
• Excellent communication skills both written and verbal.
• Excellent computer skills including Microsoft Office
• Bilingual ability (English and Spanish) preferred.
• Valid Driver’s License
• Knowledge of cultural flexibility, competency in working with multi-cultural participants and experience working with inner-city populations.
• Detail oriented, flexible, and able to work under pressure with minimal supervision.
• Must be willing to serve on boards, committees and panels.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination .

Requisition No. 2652