Caseworker

The Salvation Army; Lancaster (Lancaster County); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Generous PTO

Pension plan

Supplemental insurance options

Meaningful mission

Job summary

The Salvation Army is hiring a Caseworker in Lancaster, PA for the Family Services department. The role requires assessing client needs, coordinating services, and maintaining confidential records.

Immediate availability and a schedule from 8:30am to 4pm are offered, with responsibilities including food pantry support and seasonal assistance programs. Ideal candidates hold a Bachelor’s in Human Services (Masters preferred), strong communication skills, and a valid driver’s license.

Qualifications

• Bachelor's degree in Human Services required.
• Past employment with social/human services.
• Excellent written and verbal communication skills.
• Excellent computer skills including Microsoft Office.
• Bilingual ability (English/Spanish) preferred.
• Valid Driver's License.
• Knowledge of cultural flexibility and multi-cultural work with inner‑city populations.
• Detail oriented, flexible, and able to work under pressure with minimal supervision.
• Willing to serve on boards, committees and panels.
• PA Child Abuse History Clearance, PA State Police Criminal Record Check, PA DHS Criminal Record/Fingerprint Check required; training completed prior to employment.

Responsibilities

• Interview clients, assessing situations to determine services required.
• Maintain case history and prepare reports.
• Refer clients to community resources for services and provide information on how to apply.
• Develop and review service plans with clients and perform follow-ups.
• Assist with food pantry as needed.
• Assist with Christmas assistance program and seasonal programs.
• Provide volunteer training to Family Services volunteers.
• Keep monthly records on client data for statistics and outcomes.
• Assist with day‑to‑day functions of the Family Services department.
• Attend trainings/seminars/meetings; perform other duties as assigned.

Skills

Communication skills

Bilingual (English/Spanish)

Detail oriented

Multicultural competency

Flexibility

Education

Bachelor's Degree in Human Services

Masters degree preferred

Tools

Microsoft Office

Job description

Overview

Position:Caseworker

Department:Family Services

Availability of Position:ImmediateSchedule:8:30am-4pmReporting Relationship: Family Services and Pathway of Hope Coordinator

Salary Grade: $21.00- $25.00 per hour

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Most importantly – a job with a good purpose!

Responsibilities

Duties:

• Interview clients, assessing their situations, capabilities and problems to determine what services are required to meet their needs.
• Maintain case history and prepare reports as needed.
• Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment and provide concrete information such as where to go and how to apply.
• Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
• Assist with food pantry as needed.
• Assist with Christmas assistance program. and specific seasonal assistance programs as assigned.
• Provide volunteer training to Family Services volunteers.
• Keep monthly records on client’s data specifically to produce statistics for The Salvation Army and outcomes-based statistics.
• Assist with day-to-day functions of the Family Services department.
• Attend trainings /seminars/meetings as recommended.
• Perform other duties as assigned.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• Bachelor’s Degree in Human Services Field.Masters degree preferred.
• Past employment with social services or human services.
• Excellent communication skills both written and verbal.
• Excellent computer skills including Microsoft Office
• Bilingual ability (English and Spanish) preferred.
• Valid Driver’s License
• Knowledge of cultural flexibility, competency in working with multi-cultural participants and experience working with inner‑city populations.
• Detail oriented, flexible, and able to work under pressure with minimal supervision.
• Must be willing to serve on boards, committees and panels.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Resleased by the Divisional Human Resources Department on 7/29/26.

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

Requisition No. 2652