Family Service & Pre-Need Advisor

Service Corporation International; Virginia Beach (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Virginia Beach seeks a Family Service Counselor to assist families with cemetery arrangements, pre-need planning, and exceptional personalized service. You will prospect for referrals, respond to inquiries, and build trust-based relationships with families.

The role requires a high school diploma or equivalent, 1–2 years of college or related experience, and a background in customer service or sales.

Qualifications

• High school diploma or equivalent; 1–2 years of college or an equivalent education and experience.
• Customer service or sales industry experience preferred.

Responsibilities

• Lead generation and prospecting for referrals daily.
• Build relationships with families and provide empathetic, solutions-driven service.
• Collaborate with funeral directors and staff to ensure seamless service.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma or equivalent

1-2 years of college

Tools

Computers and software

Job description

Service Corporation International in Virginia Beach seeks a Family Service Counselor to assist families with cemetery arrangements, pre-need planning, and exceptional personalized service. You will prospect for referrals, respond to inquiries, and build trust-based relationships with families.

The role requires a high school diploma or equivalent, 1–2 years of college or related experience, and a background in customer service or sales.