Family Service Counselor: Pre-Need & Client Advocacy

Service Corporation International; Rockledge (PA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. The role focuses on lead generation, referrals, and strong relationship-building to drive revenue.

Candidates should have a high school diploma and 1–2 years in sales or customer service, with valid driver’s license and, if required, an insurance license. Evening/weekend work and frequent travel may be needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of college or equivalent preferred.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation: prospecting daily, obtaining referrals, networking, presenting to families, tracking activity.
• Build relationships with families: respond to inquiries, listen actively, understand needs, follow up for satisfaction.
• Teamwork: coordinate with funeral directors and staff to provide high-quality service, review past interactions to support current needs.

Skills

Customer service skills

Empathy and respect

Driving

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

Computer skills

Job description

Service Corporation International is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. The role focuses on lead generation, referrals, and strong relationship-building to drive revenue.

Candidates should have a high school diploma and 1–2 years in sales or customer service, with valid driver’s license and, if required, an insurance license. Evening/weekend work and frequent travel may be needed.