Family Service Counselor - Pre-Need Sales and Relationships

Sci Corp; Old Hickory (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Old Hickory, TN is seeking a Family Service Counselor to serve families with personalized service, generate revenue, and be the primary contact for families. This role emphasizes lead generation, relationship-building, and teamwork with funeral directors and staff.

Minimum requirements include a high school diploma and 1–2 years of college, plus 1–2 years in customer service or sales. Compensation is commission-based, with a target range of $50,000 to $100,000 annually, and a

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver’s license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.
• Ability to work a number of evenings and/or weekends every month.
• Ability to drive frequently.
• Flexible hours and ability to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.

Responsibilities

• Lead generation with prospecting a minimum of 1-2 hours daily.
• Obtain referrals from families served by the location.
• Build relationships with families and provide personalized service.
• Respond to client inquiries in a timely, respectful and professional manner.
• Maintain activity levels and track productivity.
• Collaborate with funeral directors and staff to ensure seamless service.

Skills

Customer service

Sales

Empathy

Communication

Flexible hours

Education

High school diploma or equivalent

1-2 years of college or an equivalent of education and experience

Job description

Sci Corp in Old Hickory, TN is seeking a Family Service Counselor to serve families with personalized service, generate revenue, and be the primary contact for families. This role emphasizes lead generation, relationship-building, and teamwork with funeral directors and staff.

Minimum requirements include a high school diploma and 1–2 years of college, plus 1–2 years in customer service or sales. Compensation is commission-based, with a target range of $50,000 to $100,000 annually, and a