Family Service & Pre-Need Sales Counselor

Sci Corp; Elkridge (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Sci Corp in Elkridge, MD is seeking a Family Service Counselor to serve families by providing personalized service, lead generation, and post-sale support. You will coordinate cemetery and pre-need arrangements, respond to inquiries, and build lasting relationships.

The role requires a high school diploma, 1-2 years of college or equivalent, and customer service or sales experience; evening/weekend availability and driving may be required; licenses may vary by state.

Qualifications

• Education requirements include a high school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• Experience in customer service or sales preferred.

Responsibilities

• Holds self-accountable for prospecting 1-2 hours daily.
• Obtain referrals from families served.
• Network and build community relationships.
• Explain and present to families and referred families.
• Respond to client inquiries promptly and professionally.
• Maintain activity levels to ensure productivity.
• Develop understanding of each family’s needs and offer valuable solutions.
• Follow through on customer problems and requests.

Skills

Customer service

Sales experience

Communication skills

Empathy

Education

High school diploma or equivalent with 1-2 years of college

Job description

Sci Corp in Elkridge, MD is seeking a Family Service Counselor to serve families by providing personalized service, lead generation, and post-sale support. You will coordinate cemetery and pre-need arrangements, respond to inquiries, and build lasting relationships.

The role requires a high school diploma, 1-2 years of college or equivalent, and customer service or sales experience; evening/weekend availability and driving may be required; licenses may vary by state.