Family Service Counselor – Pre-Need & At-Need Sales

Sci Corp; Fulton (MO); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Fulton, MO is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You’ll provide exemplary personalized service and help generate revenue while acting as the primary family contact.

This role emphasizes lead generation, building trusted relationships with families, coordinating with funeral directors, and delivering professional, empathetic support through all steps—from inquiry to aftercare.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education/experience.
• 1-2 years of customer service or sales experience preferred.
• Current driver’s license with clean driving record; insurance license if required by state/province.

Responsibilities

• Prospect for leads 1-2 hours daily.
• Obtain referrals from families served.
• Explain and present to families.
• Build relationships with families.
• Respond to inquiries promptly and professionally.
• Follow through on issues and requests.
• Collaborate with funeral directors and staff.
• Prepare for all appointments with professionalism.

Skills

Prospecting

Referral networking

Customer service

Relationship building

Communication

Time management

Empathy

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

CRM software

Microsoft Office

Job description

Sci Corp in Fulton, MO is seeking a Family Service Counselor to serve client families by arranging at-need cemetery services and selling pre-need plans. You’ll provide exemplary personalized service and help generate revenue while acting as the primary family contact.

This role emphasizes lead generation, building trusted relationships with families, coordinating with funeral directors, and delivering professional, empathetic support through all steps—from inquiry to aftercare.