Family Service & Pre-Need Counselor

Sci Corp; Sanford (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Sanford, FL is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need plans. The role emphasizes lead generation, building trust with families, and coordinating with funeral staff to provide compassionate service.

Minimum requirements include a high school diploma (or equivalent) and 1–2 years of college or related experience; 1–2 years in customer service or sales is preferred.

Qualifications

• High school diploma or equivalent.
• 1‑2 years of college or equivalent experience could be beneficial.
• 1‑2 years of customer service or sales experience preferred.

Responsibilities

• Prospect and generate leads daily.
• Build trust-based relationships with families.
• Coordinate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and present pre-need options to families.
• Handle inquiries professionally and follow up on requests.

Skills

Empathy

Customer service

Sales

Communication

Education

High School Diploma

1–2 years college/education

Tools

CRM software

Job description

Sci Corp in Sanford, FL is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need plans. The role emphasizes lead generation, building trust with families, and coordinating with funeral staff to provide compassionate service.

Minimum requirements include a high school diploma (or equivalent) and 1–2 years of college or related experience; 1–2 years in customer service or sales is preferred.