Family Service Counselor – Pre-Need Sales, Flexible Hours

Sci Corp; Fayetteville (NC); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp is hiring in Fayetteville, NC to serve families with cemetery arrangements and pre-need plans. The Family Service Counselor role emphasizes personalized service, lead generation, and revenue generation for the cemetery, acting as the primary contact for families.

Responsibilities include building relationships, responding to inquiries, and coordinating with funeral home staff to deliver high-quality service.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Prospect and generate leads through prospecting and referrals.
• Engage families with empathy, respond promptly, and understand needs.
• Present solutions and educate families on pre-planning benefits.
• Build trust-based relationships to earn referrals and protect families.

Skills

Customer service

Sales experience

Empathy

Communication

Computer skills

Education

High school diploma or equivalent

1-2 years college or equivalent

Job description

Sci Corp is hiring in Fayetteville, NC to serve families with cemetery arrangements and pre-need plans. The Family Service Counselor role emphasizes personalized service, lead generation, and revenue generation for the cemetery, acting as the primary contact for families.

Responsibilities include building relationships, responding to inquiries, and coordinating with funeral home staff to deliver high-quality service.