Family Service Counselor: Pre-Need & Relationship Builder

Sci Corp; Sun City (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp is seeking a Family Service Counselor in Sun City, AZ to assist client families with at-need cemetery arrangements and pre-need planning. You will generate revenue, serve as the primary contact, and collaborate with directors and staff to deliver exceptional service.

The role emphasizes prospecting, building trust with families, and delivering clear, compassionate guidance while maintaining professional standards and working with a flexible schedule, including evenings and some weekends.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent preferred.
• 1-2 years of customer service or sales experience preferred.
• Must pass internal certification within 30 days of hire.

Responsibilities

• Prospect for leads and generate referrals to fuel sales and cemetery services.
• Build and nurture relationships with families to understand needs and present solutions.
• Coordinate with funeral directors and staff to ensure seamless service delivery.
• Handle inquiries promptly with empathy and professionalism.
• Prepare for appointments with attention to detail and follow through on requests.
• Seek referrals to expand protective family services and pre-planning benefits.

Skills

Customer service

Sales skills

Empathy

Presentation skills

Communication skills

Computer literacy

Driving ability

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

CRM software

Job description

Sci Corp is seeking a Family Service Counselor in Sun City, AZ to assist client families with at-need cemetery arrangements and pre-need planning. You will generate revenue, serve as the primary contact, and collaborate with directors and staff to deliver exceptional service.

The role emphasizes prospecting, building trust with families, and delivering clear, compassionate guidance while maintaining professional standards and working with a flexible schedule, including evenings and some weekends.