Family Service Counselor - Pre-Need & Funeral Sales

Sci Corp; Goodyear (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Goodyear, AZ seeks a Family Service Counselor to support client families by arranging at-need and pre-need cemetery plans and delivering personalized service. You will be the primary contact for families and help generate revenue for the cemetery.

Responsibilities include lead generation, building lasting family relationships, and teamwork with funeral directors and staff to ensure seamless, high-quality service.

Qualifications

• High school diploma or equivalent required; college credit pursued is a plus.
• 1-2 years of college or equivalent education considered.
• 1-2 years of customer service or sales experience preferred.
• Must possess a valid driver’s license with clean record.
• Insurance license if required by state law.

Responsibilities

• Prospect for leads by dedicating time daily to generate referrals.
• Present offerings to families and explain pre-need options.
• Maintain activity logs to ensure productivity and follow-up.
• Provide timely, respectful responses to family inquiries.
• Develop understanding of each family’s needs and offer value solutions.
• Prepare for appointments with professionalism and attention to detail.
• Build trust-based relationships to earn referrals for future protection.

Skills

Presentation certification

Evenings/weekends

Driving

Insurance license

Flexible hours

Empathy & respect

Computers & software

Customer service

Education

High school diploma or equivalent

1-2 years college/education equivalent

Job description

Sci Corp in Goodyear, AZ seeks a Family Service Counselor to support client families by arranging at-need and pre-need cemetery plans and delivering personalized service. You will be the primary contact for families and help generate revenue for the cemetery.

Responsibilities include lead generation, building lasting family relationships, and teamwork with funeral directors and staff to ensure seamless, high-quality service.