Family Service Counselor – Pre-Need Funeral Sales

Sci Corp; Lubbock (TX); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Lubbock, TX is seeking a Family Service Counselor to support families with cemetery and pre-need arrangements. The role focuses on lead generation, building trust with families, and collaborating with funeral staff to provide seamless service.

Responsibilities include prospecting, presenting to families, and handling inquiries with empathy. Strong communication, sales experience, and a valid driver’s license are preferred. Evening/weekend availability may be required.

Qualifications

• Must have strong customer service and sales approach.
• Excellent communication and listening skills essential.
• Ability to present information clearly to families.
• Willingness to work evenings and weekends.

Responsibilities

• Prospect and generate leads (1-2 hours daily).
• Build and maintain relationships with families and referrals.
• Answer inquiries promptly with empathy and respect.
• Prepare for appointments and document interactions.
• Collaborate with funeral directors and staff for seamless service.

Skills

Customer service

Sales experience

Communication skills

Empathy

Presentation skills

Driving license

Education

High school diploma

2-year college coursework

Tools

CRM software

Job description

Sci Corp in Lubbock, TX is seeking a Family Service Counselor to support families with cemetery and pre-need arrangements. The role focuses on lead generation, building trust with families, and collaborating with funeral staff to provide seamless service.

Responsibilities include prospecting, presenting to families, and handling inquiries with empathy. Strong communication, sales experience, and a valid driver’s license are preferred. Evening/weekend availability may be required.