Family Service Counselor — Pre-Need Sales Expert

Service Corporation International; Lubbock (TX); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Lubbock, TX seeks a Family Service Counselor to engage with families, present pre-need and cemetery options, and drive revenue through compassionate, personalized service.

The role requires strong prospecting, referral-building, and community networking skills, along with flexibility to work evenings/weekends and travel as needed. A high school diploma or equivalent is required, with preferred additional college coursework or sales experience.

Qualifications

• High school diploma or equivalent; 1-2 years of college or equivalent experience.
• 1-2 years of customer service or sales experience preferred.
• Must be able to pass company presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends.
• Ability to drive frequently and obtain/maintain an insurance license if required.

Responsibilities

• Generate leads and prospect for new business daily.
• Obtain referrals from families served at the location.
• Network with community and civic groups to build relationships.
• Present pre-need and cemetery options to families with clarity and empathy.
• Maintain activity records to ensure productivity and meet targets.
• Follow up with families to ensure satisfaction and build trust.

Skills

Customer service

Sales

Communications

Computer skills

Education

High school diploma

Some college coursework

Tools

Insurance licensing knowledge

Job description

Service Corporation International in Lubbock, TX seeks a Family Service Counselor to engage with families, present pre-need and cemetery options, and drive revenue through compassionate, personalized service.

The role requires strong prospecting, referral-building, and community networking skills, along with flexibility to work evenings/weekends and travel as needed. A high school diploma or equivalent is required, with preferred additional college coursework or sales experience.