Family Service Counselor: Pre-Need & Aftercare Expert

Sci Corp; Peoria (IL); On-site; USD 40,000 - 68,000; Full time

Job summary

Sci Corp in Peoria, IL is seeking a Family Service Counselor to serve families by delivering personalized cemetery services and pre-need arrangements, while helping sustain revenue for the location.

You will lead client generation, build trust with families, respond to inquiries, coordinate with funeral directors and staff to provide seamless, respectful service during difficult times, and ensure follow-up care.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Valid driver's license with acceptable driving record.
• Insurance license if required by state.

Responsibilities

• Lead generation: prospect a minimum of 1-2 hours daily.
• Build relationships with families and respond to inquiries in a timely, respectful manner.
• Collaborate with funeral directors and staff to provide seamless service.
• Prepare for appointments and manage follow-ups.
• Earn referrals by building trust-based relationships.

Skills

Customer service

Sales experience

Communication

Empathy

Education

High school diploma

1-2 years college

Tools

CRM software

Job description

Sci Corp in Peoria, IL is seeking a Family Service Counselor to serve families by delivering personalized cemetery services and pre-need arrangements, while helping sustain revenue for the location.

You will lead client generation, build trust with families, respond to inquiries, coordinate with funeral directors and staff to provide seamless, respectful service during difficult times, and ensure follow-up care.